About Us

Your Vision Unrestricted

Estate Inn is a London-based real estate company that specializes in buying, selling, renting, and managing properties across London. The company was founded with the mission of providing exceptional customer service and expertise in the London real estate market.

One of the key advantages of working with Estate Inn is their experienced and knowledgeable team. Their team members are experts in the London real estate market, with years of experience in the industry. They understand the nuances of each neighborhood and can help clients navigate the complexities of buying, selling, or renting properties in London.

Estate Inn also prides itself on providing a personalized approach to every client. They take the time to understand each client’s unique needs and preferences, and work closely with them to find the perfect property or tenant. They believe in building long-term relationships with their clients and strive to exceed their expectations with every interaction.

In addition to their personalized approach, Estate Inn is committed to quality assurance. They have a rigorous screening process for tenants and take care of all the details, from property maintenance to rent collection, to ensure that every property is well-managed and maintained.

Whether you are looking to buy, sell, rent, or manage a property in London, Estate Inn can help. They have a wide range of properties to choose from, including residential and commercial properties in some of the most desirable neighborhoods in London.

Overall, Estate Inn is a trusted and reliable partner for anyone looking to navigate the London real estate market. With their expertise, personalized approach, and commitment to quality assurance, they are the perfect choice for anyone looking to buy, sell, rent, or manage a property in London.

Testimonials

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I had an excellent experience with Estate Inn. The team was professional, knowledgeable, and extremely helpful throughout the process.
by Roy Bennett
Manager, Company Inc.
Working with Estate Inn was a pleasure. They took the time to understand my unique needs and provided me with a personalized approach to finding the perfect property
by Kenya Soval
Realtor, Company Inc.
Estate Inn made the entire process of buying a property in London stress-free and seamless.
by Kathleen Peterson
Manager, Company Inc.

Estate-INN

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

·         We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

·         We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.

·         If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

·         We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

·         If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

 

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Make a Complaint – The Property Ombudsman (tpos.co.uk)

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

 

The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review. 

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